MBB’s initial goal was to utilize our team’s expertise in a way that will Make good Businesses even Better.
John Moser, MBB’s Founder, thought about the industry as a whole and wanted to use his years of experience as a Chief Operating Officer and Hotel General Manager to improve existing operations, a goal that led him to formulate the concept of Impact Management, a less permanent management option designed to quickly and efficiently achieve the results your business needs to reach its full potential.
To achieve such a high level of success, John strategically assembled a team of like-minded professionals, each with his or her own areas of expertise, that fully encompass hospitality consulting and management. Together, the MBB team provides our clients with award winning operational and administrative services. MBB positively impacts brands and organizations by offering a variety of operational and administrative hospitality services, such as bench management, franchise consulting, social media marketing, and food cost solutions.
MBB consistently maintains a much-valued rapport with each and every one of our clients. We strive to exceed expectations and pride ourselves upon knowing our clients can and will trust in our services, time and time again.
We at MBB know that each client and business is different, so we have built a small close-knit group of leaders that possess the wide range of knowledge and years of experience necessary to provide each client with measurable results.
Our Executive Team
John Moser
President and Founder
JMoser@mbbmanagement.com
- As COO of Delco Development, I received 16 Quality Assurance (Outstanding) Awards from Hilton Hotel Corporation.
- I received the 2010 Wyndham Developer and Manager of the Year award as COO of Delco Development.
- Certified general manager at Hilton, Hampton Inn & Suites, Wyndham and Starwood
- Notary
- Rotarian
- Opened 3 hotels in 36 weeks
- Has trained and taught over 1,000 managers in the hospitality industry
- Claim to Fame: Ran 100 room Hampton Inn YTD 86.4% occupancy with $130,000 sell through.
What is your greatest career accomplishment?
Creating MBB Management to deliver incredible expertise and credentials under one roof to make a difference in the lives of business owners
In addition to being paid money, how else has your career created value in your life?
I love to teach others. I enjoy seeing other people’s success more than my own.
What was your first job?
Dishwasher making $1.25 per hour
What subject did you study in college?
Accounting
What are the career goals you are still working toward?
Ultimate retirement
Who was the biggest influence in your career?
Parents and too many mentors to mention
What are your strengths?
Empathy and follow through
If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
Yes, major in hospitality management, however back then there were few schools that offered that major.
What are your qualifications?
Leader of a family owned company from revenues of $5 million to $50 million over my 8 years as COO
What do you like most about working at MBB?
The team, clients, and industry challenges
What is your past work experience?
Hospitality since I was 11 years old. I went from dishwasher to owning my own hospitality management company.
Name one fun fact about yourself:
I play several instruments.
Cindy Wilbraham
Administrator and Founder
cwilbraham@mbbmanagement.com
- Has worked in many facets of hospitality including administration, human resources, front desk management and sales.
- Certified sales, Hilton
- Certified manager, Starwood
- Certified Travel Agent, Boyd School
- Claim to Fame: The pulse of MBB.
What is your greatest career accomplishment?
Assisted in the opening of 5 hotels in 10 years
In addition to being paid money, how else has your career created value in your life?
Overall understanding and appreciation for others
What was your first job?
Server
What subject did you study in college?
Hospitality
What are the career goals you are still working toward?
Retirement
Who was the biggest influence in your career?
John Moser
What are your strengths?
Patience, organizational management, extensive knowledge of the hospitality business, loyalty
If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
Yes, pediatric nurse
What are your qualifications?
Nearly 30 years in the hospitality business, accounting, human resource skills, and wonderful customer service skills
What do you like most about working at MBB?
The MBB team/client relationships
What is your past work experience?
Corporate travel agent for Travel One and Rosenbluth Travel/Executive Assistant to the COO of Delco Development
Name one fun fact about yourself:
I used to be a cheerleading coach.
Mark Ludes
Executive Vice President of Brand Management and Hotel Operations
MLudes@mbbmanagement.com
- Opened six hotels from the ground up, including Hilton, Starwood and Wyndham hotels
- Director of operations experience for several restaurants and hotels
- Certified General Manager for Hilton Hotels, Starwood Hotels, Wyndham Hotels and Marriott International
- Received several Quality Assurance and customer service awards from all major hotel brands
- Bachelor of Science from Rowan University
What is your greatest career accomplishment?
Opened 7 hotels from dirt to the first checked in guest and beyond
In addition to being paid money, how else has your career created value in your life?
Open-mindedness & caring for others
What was your first job?
Bagger at a grocery store
What subject did you study in college?
Law
What are the career goals you are still working toward?
Ownership of a hotel
Who was the biggest influence in your career?
Mother
What are your strengths?
Attention to detail, passion and pride for what I do, and tremendous knowledge of the hospitality business
If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
Yes, I would have majored in hospitality.
What are your qualifications?
Extensive knowledge of all aspects of the hospitality business
What do you like most about working at MBB?
Awesome team to work with!
What is your past work experience?
General manager of several country clubs, restaurants, bars, and hotels
Name one fun fact about yourself:
Metallica is my favorite band
Joe Lucidonio
Senior Vice President of Operations
- Food and beverage, operations director
- Family restaurant experience
- Specializes in quick service and fast casual restaurants
- Experienced concessions management
- ServSafe certified
- Claim to Fame: Appeared in a 1992 Tony Luke’s commercial
What is your greatest career accomplishment?
Being a significant part of the growth of Tony Luke’s
In addition to being paid money, how else has your career created value in your life?
Structure, confidence, and patience with regards to training new Tony Luke’s team members
What was your first job?
Dishwasher for Tony Luke’s
What subject did you study in college?
Business Administration
What are the career goals you are still working toward?
Continued growth in the Tony Luke’s brand and to grow our other clients as successfully as Tony Luke’s
Who was the biggest influence in your career?
John Moser
What are your strengths?
Patience, training, people person, and great communicator
If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
Yes, I would’ve stayed in school and become a teacher.
What are your qualifications?
Computer skills, training, communication, and service oriented
What do you like most about working at MBB?
The team
What is your past work experience?
Worked for the Tony Luke’s brand my entire life, from dishwasher to corporate trainer
Name one fun fact about yourself:
I was the lead in the 6th grade play “Shakespeare’s 12th Night”
David Wachs
Vice President of Operations
DWachs@mbbmanagement.com
- Bachelor of Arts, Real Estate
- General manager experience in quick-service restaurants
- Managed a full service, casual dining restaurant
- Experienced nightclub manager
- Assisted in opening more than 10 restaurants and nightclubs
What is your greatest career accomplishment?
Complete renovation and concept change of a 10,000 sq. ft. restaurant in 3 months for under 1 million dollars
In addition to being paid money, how else has your career created value in your life?
Patience, attention to detail, and a genuine care for others
What was your first job?
Shoe Salesman
What subject did you study in college?
Real Estate
What are the career goals you are still working toward?
Restaurant ownership
Who was the biggest influence in your career?
Jeff Fusco – Restaurant manager in the 1900’s
What are your strengths?
Patience, problem solving, extensive knowledge in all aspects of hospitality
If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
Yes, MD or DDS
What are your qualifications?
20+ years of hospitality experience, numerous hospitality certifications, and extensive IT knowledge
What do you like most about working at MBB?
The team, working with our different clients, schedule flexibility with regards to quality of life
What is your past work experience?
Full service restaurant General Manager, doorman to GM and everything in between
Name one fun fact about yourself:
Played the Butcher in an 8th grade production of “Fiddler on the Roof”
Lindsey Smith
Hospitality Coordinator
- Bachelor of Arts, Public Relations
- Franchise restaurant experience
- Social media set up
- Event planning
- Graphic design
What is your greatest career accomplishment?
Graduating Summa Cum Laude from Rowan University
In addition to being paid money, how else has your career created value in your life?
Relationship building
What was your first job?
Applebee’s hostess
What subject did you study in college?
Public Relations
What are the career goals you are still working toward?
Obtaining my Master’s degree
Who was the biggest influence in your career?
My parents
What are your strengths?
Communication, patience, and attention to detail
If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
Yes, occupational or physical therapy
What are your qualifications?
Worked in a restaurant for 7 years and a degree in public relations
What do you like most about working at MBB?
The team and positive work environment
What is your past work experience?
Applebee’s
Name one fun fact about yourself:
I was in the vocal academy in high school.
Amanda Haubrich
Hospitality Coordinator
- 13+ years of restaurant experience
- TIPS certified
- Majored in Dietetic Technology
- Currently Majoring in Nursing
What is your greatest accomplishment?
Being the first in my family to go to college
First Job?
McDonalds Cashier
In addition to being paid money, how else has your career created value in your life?
Structure, Knowledge and Independence
What subject did you study in college?
Dietetic Technology and currently Nursing
What are the career goals you are still working towards?
My BSN
Who was the biggest influence in your career?
My Father
What are your strengths?
Customer service, event planning, and training
If you could do it again would you take a different academic path or are you satisfied with the route you followed?
No, I am very satisfied with my decision to go into the medical field. I believe my current experience in the hospitality industry with help further my future career.
What are your Qualifications?
– 13+ years in the restaurant industry serving, bartending and managing.
– Trained new employees in nearly every position in the restaurant industry
– Held nearly every position in FOH and BOH in multiple different dining atmospheres
What do you like most about working at MBB management?
My Team, Clients and the Opportunity to Learn and Grow
What is your past work experience?
– Assisted in opening and managing an ocean city restaurant
– Served and bartended at Clancy’s Pub for 6+ years, at all three locations
– 5+ years of Mixology experience in fast pace environments
– 1+ years working in administration and operations
Name one fun fact about yourself?
I played the Clarinet
