MBB Management is a business consulting firm specializing in franchise, restaurant and hotel management consultation, among other related professional services. Our job is to bring you the most effective tools, most knowledgeable personnel, and the best all-around opportunities for your company. With more than 100 years combined experience in Hospitality Management, MBB knows what it takes to make a good business great.

 

Franchise Consulting

Franchise Consulting

MBB Management can help establish and define your brand. Branding is important in sending consistent messages to your customers. Your brand is your promise to your customers. Branding is one of the most important aspects of any company, large or small.

Learn more about our Franchise Consulting services

 

Hotel Management

Hotel Management

Increase your market share and learn how to “sell-out last” using MBB’s resources. MBB will enhance your staff’s knowledge and abilities, resulting in your property exceeding your guests’ expectations. Areas of expertise include:

  • Inventory Revenue Maximization
  • Project Management
  • Rebranding and Reflagging
  • Banquet Service Management
  • Revenue Management
  • Feasibility Studies
 

The MBB team has certified general managers on staff with the following major hotel companies:

  • wyndham hotel management company
  • super 8 hotel management company
  • wingate hotel management company
  • days inn hotel management company
  • ramada hotel management company
  • starwood hotel management company
  • aloft hotel management company
  • marriott hotel management company
  • courtyard hotel management company
  • hilton hotel management company
  • hampton inn management company
  • ihg hotel management company
  • holiday inn express management company
  • disney hotel management company

Learn more about our Hotel Management services

 

Restaurant Consulting

Restaurant Consulting

We start at the ground level with basic restaurant techniques that may need to be retaught and relearned, and with hands-on training, help bring your restaurant to the next level, all while staying within your core values and brand promise.

Services include:

  • Beverage Management
  • Menu Design
  • Food Costing Solutions
  • Sales and Cash Reconciliation
  • Food Distribution
  • Concession Services
  • Management Recruitment
  • Inventory Revenue Maximization
  • Project Management
  • Rebranding and Reflagging
  • Inventory Services
  • Franchise Development
 

Learn more about our Restaurant Consulting services

 

Beverage Management

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Our MBB Liquor Inventory solutions will identify and reduce shrink, waste and theft, allowing you to realize more profit. Ask for a copy of our MBB Liquor Inventory PDF.

Services include:

  • Bimonthly Physical Inventory
  • Product Contribution Reports
  • Reorder Report
  • Recipe Book

 

Commercial Real Estate Consulting

Commercial Real Estate Consulting

MBB Management has completed several complex real estate deals, and can help you find the perfect location for your business or the perfect tenant for your space. We help our clients minimize cost, capitalize on value and optimize the financial, accounting and tax implications of complex real estate transactions.

Services include:

  • Land Development
  • Seller’s Representation
  • Lease Contracting
  • Lease Negotiation
  • Letter of Intent
  • Shopping Center Development
  • Property Management
 

Recent Real Estate Transactions

  • Whiskey Mill
  • Cinder Bar
  • Rocking Stone
  • Rastelli’s
  • Chaps Pit Beef Aberdeen
  • Fat Louie’s at Pureland.
 

Learn more about past deals and see our work highlighted on our blog. Click here!

 

Journey to Extraordinary

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The first step in taking your business on a “Journey to Extraordinary” is setting goals. MBB does this through identifying the BHAG, or “Big, Hairy, Audacious Goal”. A BHAG is a strategic business statement which is created to focus an organization on a single, long-term, organization-wide goal, one so ambitious it may sound questionable, though not internally regarded as impossible. After your BHAG is created, MBB will guide you through the steps to make your business exceptional!

MBB’s “Acceptable to Exceptional” package includes:

  • BHAG Creation
  • BHAG Feasibility Testing
  • Goal Breakdown
  • Core Value Creation
  • Establish Brand Promise
  • SWOT Analysis
  • Key Position and Role Fulfillment
  • Action Plan Creation

 

Social Media Consulting

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Social media has become the number one marketing tool in the business world and one of the best ways to communicate with existing customers, as well as attract new ones. Whether you want to start a small business or already have a thriving franchise, we at MBB will help you effectively increase your customer base and brand awareness by supplying both the technical and creative elements required to improve your business.

MBB will strategically define and execute your social media marketing goals by asking:

  • What are you hoping to achieve through social media marketing?
  • Who is your target audience?
  • Where would your target audience hang out and how would they use social media?
  • What message do you want to send to your audience with social media marketing?

 

Steps of Service

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Whether your business is fine dining or fast causal, MBB can create brand-specific Steps of Service, ensuring every guest receives same great service experience each and every visit.

For example:

  • Greeting: Greet the customer immediately with a warm & positive attitude.
  • Name: Ask their name to make it a personal interaction.
  • Diagnose: Listen to the customer and determine the issue at hand.
  • Direction: Direct customers to the proper individual or department to address their needs.
  • Resolve: Follow all proper protocol to determine the best solution for the customer.
  • Farewell: Thank them for the opportunity to assist and provide service.

Selling Strategies to Fit Your Company’s Brand Promise

Based on your discovery session, MBB will develop a strategy report reflecting your brand’s claim of distinction, value proposition, essence statement, taglines and adoption ideas. It will serve as the roadmap for brand development and keep decisions and initiatives “on brand.”

Upselling and Suggestive Selling

MBB will create brand-specific standard operating procedures to provide your team with the right tools to increase ticket averages and ensure every guest receives the same great service during each visit. MBB will utilize sales techniques, suggestive selling procedures, staff refresh training, and loyalty program training to ensure a dramatic increase in your businesses profit. MBB will set the groundwork for future success in brand expansion.

Attributes of Remarkable Service

Remarkable Service is:

  • Welcoming, friendly and courteous
  • Knowledgeable
  • Efficient
  • Well-timed
  • Flexible
  • Consistent
  • Communicates effectively
  • Instills trust
  • Exceeds expectations

A high level of caring for the comfort of guests/customers—Remarkable Service, in other words—is the distinctive attribute of the best customer service establishments. Remarkable Service makes guests and customers feel comfortable, and it makes their experience enjoyable.

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For information on our other services call 856-359-4445