MBB Management is a business consulting firm specializing in franchise, restaurant and hotel management consultation, among other related professional services. Our job is to bring you the most effective tools, most knowledgeable personnel, and the best all-around opportunities for your company. With more than 100 years combined experience in Hospitality Management, MBB knows what it takes to make a good business great.

Customer Service Training

When it comes to public service, nailing customer care is key to building a solid bond between institutions and the people they serve. That’s where our specialized training comes in!

Our program hones in on the skills that matter, like communicating, listening, and resolving situations gracefully. We are here to help public service pros like you bring your A- game to customer care. By doing so, we’re confident that together we can create a happier, more connected community.

It all starts with a little training!

Learn more about our Customer Service Training

Franchise Consulting

For both aspiring and current franchisors and Licensors, as well as independent operators seeking to develop and scale a business for the long-term, MBB’s tailored franchise consultation services serve as guided plans to next-level entrepreneurship.

Utilizing deep operational knowledge developed raising brands to success in both domestic and international franchise arenas, along with our well-established network of service contacts, MBB can optimize every angle of your current or projected franchise involvement.

Our strategic marketing services offer branding development for franchises, as well as operational support and sales training.

Learn more about our Franchise Consulting services

Project Management

MBB offers highly-specialized, client-specific project management services, developed over decades in both union and non-union workplaces.

MBB advisory integrates seamlessly into existing management and staff teams to help design and prepare, and when needed, implement and execute, business projects of all types and sizes.

Standard initiatives include hands-on projects like building food trucks and installing hospitality service tools, internal services such as assembling training and lesson plans for employees, and strategic programs, like branding campaigns and methods of increasing check averages and upsells.

Daily Operations

Whether you’re a franchisor, a franchisee with single or multiple locations, or simply an owner of several family-run eateries, MBB’s decades of experience in day-to-day hotel, restaurant, bar and venue operations can benefit your business in invaluable ways.

Operating from an ownership position, MBB can utilize proven industry expertise to oversee the entirety of your operations, not only keeping your business running smoothly, but achieving a reduced cost of goods and ease of process along the way.

Hotel Consulting

Increase your market share and learn how to “sell-out last” using MBB’s resources. MBB will enhance your staff’s knowledge and abilities, resulting in your property exceeding your guests’ expectations. Areas of expertise include:

The MBB team has certified general managers on staff with the following major hotel companies:

Learn more about our Hotel Consulting services

Restaurant Consulting

We start at the ground level with basic restaurant techniques that may need to be retaught and relearned, and with hands-on training, help bring your restaurant to the next level, all while staying within your core values and brand promise.

Services include:

Learn more about our Restaurant Consulting services

Food and Beverage Management

Our mbb Liquor Inventory solutions will identify and reduce shrink, waste and theft, allowing you to realize more profit. Ask for a copy of our mbb Liquor Inventory PDF.

Services include:

• Bimonthly Physical Inventory
• Product Contribution Reports
• Reorder Report
• Recipe Book

Franchise Marketing Consulting

Social media has become the number one marketing tool in the business world and one of the best ways to communicate with existing customers, as well as attract new ones. Whether you want to start a small business or already have a thriving franchise, we at MBB will help you effectively increase your customer base and brand awareness by supplying both the technical and creative elements required to improve your business.

MBB will strategically define and execute your social media marketing goals by asking:

• What are you hoping to achieve through social media marketing?
• Who is your target audience?
• Where would your target audience hang out and how would they use social media?
• What message do you want to send to your audience with social media marketing?

For information on our other services call 856-359-4445