Top 8 Qualities to Look for in a Hospitality Employee
The hospitality industry is booming so there is an increasing need for skilled hospitality employees. The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience.
Finding the perfect employees can be challenging for your restaurant, hotel or resort, but there are certain qualities you should always look for. Here are the top 8 qualities to look for in a hospitality employee:
1. Total Commitment
Hospitality work can feel like a thankless job, with the long hours, hard work, and dealing with difficult customers, so you want staff who are truly committed and passionate about providing the best customer experience possible.
2. Strong Communication Skills
When dealing with customers and other staff, your communication skills of course have to be on pointe. Not only should any prospective hospitality employees be able to clearly communicate important messages, they need to not be afraid of diffusing difficult situations. Someone who avoids conflict like the plaque is not going to be your guy or gal.
3. Technologically Savvy
Today, you would have to be living under a rock not to see the important role technology plays in every business let alone just daily life. From computer systems to social media to robotic technology, the more comfortable your employees are with technology the better it will be. You want someone who can easily adapt to the constantly changing world of technology.
4. Must Love People
Strongly introverted people who prefer books and animals to people will struggle more with hospitality jobs. Your ideal hospitality should love people and love interacting with everyone. They should have a natural curiosity about people and love all the interaction.
5. Strong Leadership Skills
Even employees who are not direct supervisors need to have strong leadership skills. You never know when there might be a situation where you need an employee to step up to the plate and handle a crises for you. When you know all your employees have a strong leadership skills, you will be able to feel confident that your team can handle anything that is thrown at them.
6. Love to be Organized
When there is always something going on and you are juggling many hats, organization is key. It can be so easy to get overwhelmed by a million emails and piles of paperwork so you want employees who have strong organization skills and know how to stay on top of everything. Things are constantly hopping at restaurants and hotels so you can’t afford to get too far behind on anything.
7. Hospitality Experience
While there is nothing wrong with teaching an employee from scratch, a lot of times there is just enough time to devote to this. Save yourself a lot of headaches by hiring someone who has had previous hospitality experiences, especially in the niches you are hiring for. Make sure they are up-to –date on all the important safety and hygiene rules that come into play in restaurants and hotels etc.
8. Good Team Player
Besides being a good leader, you always want someone who works well in a team environment as well. If someone only cares about how they look to the boss and don’t want put in the same amount of work as everybody else, they can quickly become a liability. Plus it effects the morale of all your staff if there are one or two members who are not willing to be true team players.
As a hospitality management consulting company in Philadelphia, MBB Management specializes in bringing you the best tools and expert knowledge to help you achieve maximum success and growth, including hiring employees.
MBB Management also specializes in restaurant and franchise consulting. Their restaurant consulting services are great whether you are just getting ready to open your first shop or you have been running your business for some time already. Your experienced consultants will help with training and retraining staff on basic restaurant techniques and help make sure your operations are running as smoothly as possible. They can even help with menu creation and design and marketing strategies. They can also help with food distribution and inventory so that you are never running out of prime ingredients, but also keeping waste to a minimum as well. The success of any restaurant is finding that right balance between quality food and service and cost. You want to keep your customers coming back for more.
MBB Management can also help you recruit prime positions like your chef and general manager. If you don’t want to be involved in the daily operations of your restaurant than filling these two positions with skilled workers is crucial. Your chef and general manager will be the ones who carry out your vision and help you achieve your goals. MBB Management can take care of the whole recruitment, hiring process for you so you can feel confident that you have the right people running your restaurant. Consultants can also help you streamline processes in the kitchen and in the dining room while maintaining quality and increasing sales.
They also work with restaurants looking to expand their business through becoming a franchisor as well as with those who are already franchisors, but who are looking to grow and improve upon what they have already established. Whether you are new or established, MBB Management can help you every step of the way.
Some of the services include franchise development for new franchise programs, strategic planning for franchise growth as well as help with all the legal documentation involved. You can also get help with developing operations and training documentation and franchisee recruitment marketing strategies. Basically they can help you with all aspects of the franchise business.
Besides restaurants, MBB Management also works with other businesses that want to franchise including manufacturers, dealers and distributors. For existing franchisors, services include franchise system best practices and benchmarking and organizational audits, improved franchisee support systems and franchise sales coaching.
MBB Management has a well-established client list. They have been working with Zac’s Burgers to expand across the Philadelphia region and across the country, and have helped Tony Lukes open more locations even internationally as well as streamline operations without losing quality. Another client is Chaps Pit Beef, considered the best Pit BBQ in the country. MBB Management works closely with each client to get to know them and their needs to offer the most individualized solutions possible. Call them today.