Hacks Archives - MBB Management

Hospitality Hacks

What is Hotel Reflagging and What Are The Costs Involved?

hotel reflagging

Hotel Reflagging is when a hotel changes its brand. So a hotel that has always been a ‘Holiday Inn’ might reflag one day and become a ‘Hilton.’  Or the local Hilton might become its own independent hotel chain. 

To understand why hotels do this and the costs involved from these reflagging and de-flagging attempts, we must understand how hotels and their hotel chains work.

Before we get started, it’s important to understand that most hotels do have a flag outside of their buildings. In most cases, they fly the flag off their brand, but some hotels have national flags that signify that everyone is welcome in their building. 

Read more >

Top 8 Qualities to Look for in a Hospitality Employee

The hospitality industry is booming so there is an increasing need for skilled hospitality employees. The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience.

Finding the perfect employees can be challenging for your restaurant, hotel or resort, but there are certain qualities you should always look for. Here are the top 8 qualities to look for in a hospitality employee:

1. Total Commitment

Hospitality work can feel like a thankless job, with the long hours, hard work, and dealing with difficult customers, so you want staff who are truly committed and passionate about providing the best customer experience possible.

Read more >

Business Risks in the Hospitality Industry

When you are in the process of creating a food startup, it is important to take insurance into consideration, as it can allow you to manage the numerous risks involved in launching your food business and servicing your customers. Preparing in advance for potentially difficult scenarios is a reliable process to ensure future success. Without insurance, you face many financial risks, when you should be focused on great food ideas.

Here are the top 3 areas of risk that insurance could protect you from when creating your food startup:

Customer Incidents.

Read more >

Things All Luxury Hotels Should Provide

Things All Luxury Hotels Should Provide

Electrical Adapters

Any traveler worth their salt carries a plethora of adapters. When traveling overseas never leave home without a universal, UK, and Europe adapters. But sometimes even the most experienced traveler forgets, loses, or breaks their adapters.  Always remember that destinations like Prague, Italy, Barcelona, and Paris all use the same plugs. But London uses different outlets which are three-pronged.  

Flight Board and Weighing Station

Now, I’m not sure why all luxury hotels don’t have a flight board and a weighing station available to their guests.

Read more >

How To Make Your Home Feel Like A Cozy Ski Lodge

A lot of people escape their regularly used homes to the mountains during the winter season.  And the best part of it all? Snuggling up with a blanket in the lodge with some hot cocoa. But that doesn’t have to end when you arrive back home — even the most expensive, luxurious ski lodges have some elements of decor in common. It is those same elements you can carry over with you for the coziest transformation your home has ever seen!

TV’s are overrated; the fireplace being the main focal point is where it’s at.

Read more >



Almost everyone hates traveling, but the 5-star bed set-ups make it almost bearable! After staying in a hotel you can’t wait to get home, but too often your own bed disappoints compared to the swanky one you just slept in. Why not follow a few steps to make your bed look and feel like your favorite 5-star hotel bed?
Step one: ALL WHITE.

Read more >

The Successful Bar Owner’s Manual

Success or failure is always almost related to an operator’s capability or inability to focus on labor cost, beverage cost and food cost. Corporate operators have organized ways and steps to follow to keep an eye on these costs. These systems are highly constructive in providing up-to-date information. Even with the high- tech systems and the data they create, the management team must always continue to manage.
Many self sufficient operators still have issues with controlling their labor, food and beverage cost. Many do not have these systems. The struggle is a bit harder than that of the multi-unit operator.

Read more >

Do Hotel Bathrooms Really Need to Evolve?

We as hotel industry leaders need to determine how bathrooms might evolve over the next several years. Designers need to get in touch with their tech side and start conceptualizing High Tech bathrooms.  Some futuristic differentiators that could be become the new status symbols for the guest bath include:  toilet height and temperature settings that automatically adjust to preset preferences, data collection points that help monitor health and physical conditioning and smart mirrors that stream personalized content for guests.

Hotel Designers will create a transition from the bathroom as a place for “me time” to a space for inner growth.

Read more >

The Nine Basic Principles of Hospitality and Service

Remarkable Service is the distinctive and defining attribute of the best customer service establishments. Remarkable Service makes guests and customers feel comfortable, and it makes their experience enjoyable. In other words Remarkable Service is a high level of caring for the comfort of guests/customers.

946476_899969136786128_5652424103695806268_nWhat are the attributes of Remarkable Service?

Remarkable service is:

  • Is welcoming, friendly, and courteous
  • Is knowledgeable
  • Is efficient
  • Is well timed
  • Is flexible
  • Is consistent
  • Communicates effectively
  • Instills trust
  • Exceeds expectations

Remarkable Service Is Only as Good as It Looks, or First Impressions Matter

“You only have one chance to make a good first impression” has become the mantra for quality-oriented service businesses.

Read more >