The hospitality industry is booming so there is an increasing need for skilled hospitality employees. The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience.

Finding the perfect employees can be challenging for your restaurant, hotel or resort, but there are certain qualities you should always look for. Here are the top 8 qualities to look for in a hospitality employee:

1. Total Commitment

Hospitality work can feel like a thankless job, with the long hours, hard work, and dealing with difficult customers, so you want staff who are truly committed and passionate about providing the best customer experience possible.

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Franchising your business with MBB is a proven route to rapid growth. But becoming a franchisor is not an automatic ticket to success, especially in this challenging economy. Still, many business owners dream of seeing their brand become a household name, with a network of franchisees from coast to coast or around the globe. When the right concept is franchised effectively, it can be a great expansion strategy that doesn’t require as much up-front capital as growing through company-owned units.

If you’re considering franchising your business, know that the process of becoming a franchisor is usually long and involves considerable cost.

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MBB Management recently helped plan one the biggest weddings of the year, John Gotti’s! The wedding was actually a scene from the new movie the “Life and Death of John Gotti” starring John Travolta, Kelly Preston and Leo Rossi. Nonetheless it needed to feel and look authentic and that’s where we came in. Of course you want your fabulous big day to play out like a movie so you must plan accordingly to avoid any potential pitfalls along the way. Preparing your own master list of “I Dos” and “I Don’ts” can help you stay focused in the long run.

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Being in a frontline service position is not just a Millennial generation thing; it’s a young worker thing. Workers with little experience are disproportionately represented in frontline service roles because these roles are often the lower-tier positions.  In fact, most organizations seeking to scale their operations in any significant way tend to put a young (and therefore relatively inexpensive) workforce out front.

The social dynamic that emerges among front-of-house workers in a customer-service environment is called the “cash register culture.”  Because they spend so much time together, their relationships with each other become the context of the job.

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