Education Category - MBB Management

Hospitality Education

What is Hotel Reflagging and What Are The Costs Involved?

hotel reflagging

Hotel Reflagging is when a hotel changes its brand. So a hotel that has always been a ‘Holiday Inn’ might reflag one day and become a ‘Hilton.’  Or the local Hilton might become its own independent hotel chain. 

To understand why hotels do this and the costs involved from these reflagging and de-flagging attempts, we must understand how hotels and their hotel chains work.

Before we get started, it’s important to understand that most hotels do have a flag outside of their buildings. In most cases, they fly the flag off their brand, but some hotels have national flags that signify that everyone is welcome in their building. 

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Why Almost Every Business Should Consider Themselves a Hospitality Business

hospitality business

The hospitality business is a type of business in the service industry that focuses on keeping people happy. Some of these businesses include hotels, restaurants, bars, and service agencies. However, most people argue that every single business is a hospitality business, and we agree.

However, before we defend this claim, it’s important to look at what a hospitality business is and why every single business is one.

What are Hospitality Companies?

The hospitality industry focuses on the friendly reception and entertainment of guests, as well as their housing.

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Hospitality Trends in 2021 You Should Know About

hospitality trends in 2021

The COVID pandemic that started in early 2020 has at least temporarily changed more than a few ways people function. The hospitality trend quickly adapted to new customer wants and has offered customers some new amenities that adapt with the workplace, social distancing, and changing desires for going out. We will review many of these changes with you so you know the current hospitality trends in 2021 are being put forth by hospitality management and hospitality companies.

1. Hygiene Protocols

People thought about the state and cleanliness of less their rooms, lobbies, and public areas before COVID, but the virus has put additional stress on the need for cleanliness and communication.

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Top 8 Qualities to Look for in a Hospitality Employee

The hospitality industry is booming so there is an increasing need for skilled hospitality employees. The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience.

Finding the perfect employees can be challenging for your restaurant, hotel or resort, but there are certain qualities you should always look for. Here are the top 8 qualities to look for in a hospitality employee:

1. Total Commitment

Hospitality work can feel like a thankless job, with the long hours, hard work, and dealing with difficult customers, so you want staff who are truly committed and passionate about providing the best customer experience possible.

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7 Important Steps to Becoming a New Franchisor

tony-luke-logoFranchising your business with MBB is a proven route to rapid growth. But becoming a franchisor is not an automatic ticket to success, especially in this challenging economy. Still, many business owners dream of seeing their brand become a household name, with a network of franchisees from coast to coast or around the globe. When the right concept is franchised effectively, it can be a great expansion strategy that doesn’t require as much up-front capital as growing through company-owned units.

If you’re considering franchising your business, know that the process of becoming a franchisor is usually long and involves considerable cost.

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The Do’s and Don’ts of Planning a Wedding


MBB Management recently helped plan one the biggest weddings of the year, John Gotti’s! The wedding was actually a scene from the new movie the “Life and Death of John Gotti” starring John Travolta, Kelly Preston and Leo Rossi. Nonetheless it needed to feel and look authentic and that’s where we came in. Of course you want your fabulous big day to play out like a movie so you must plan accordingly to avoid any potential pitfalls along the way. Preparing your own master list of “I Dos” and “I Don’ts” can help you stay focused in the long run.

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6 Customer Service Tips for Young Millennials

Young Millennial Customer Service GirlBeing in a frontline service position is not just a Millennial generation thing; it’s a young worker thing. Workers with little experience are disproportionately represented in frontline service roles because these roles are often the lower-tier positions.  In fact, most organizations seeking to scale their operations in any significant way tend to put a young (and therefore relatively inexpensive) workforce out front.

The social dynamic that emerges among front-of-house workers in a customer-service environment is called the “cash register culture.”  Because they spend so much time together, their relationships with each other become the context of the job.

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