The goal of MBB Management is to take your businesses from good to great.

Our team of professionals have years of successful experience in Hospitality Management, and can provide enhancements to your existing accomplishments and identify areas that need improvement.

Over the past two decades, MBB has brought hands-on consulting to its client companies to bolster their core foundations while spotlighting areas for growth, from core services to branding to operations to an overall efficient organization.

We recognize that no one knows your business like you do. And others in the industry recognize no one knows how to help like we do.

Our Executive Team

John

John Moser

President and Founder
JMoser@mbbmanagement.com

  • As COO of Delco Development, I received 16 Quality Assurance (Outstanding) Awards from Hilton Hotel Corporation.
  • I received the 2010 Wyndham Developer and Manager of the Year award as COO of Delco Development.
  • Certified general manager at Hilton, Hampton Inn & Suites, Wyndham and Starwood
  • Notary
  • Rotarian
  • Union League Member
  • Opened 3 hotels in 36 weeks
  • Has trained and taught over 1,000 managers in the hospitality industry
  • Claim to Fame: Ran 100 room Hampton Inn YTD 86.4% occupancy with $130,000 sell through.

What is your greatest career accomplishment?
Creating MBB Management to deliver incredible expertise and credentials under one roof to make a difference in the lives of business owners

In addition to being paid money, how else has your career created value in your life?
I love to teach others. I enjoy seeing other people’s success more than my own.

What was your first job?
Dishwasher making $1.25 per hour

What subject did you study in college?
Accounting

What are the career goals you are still working toward?
Ultimate retirement

Who was the biggest influence in your career?
Parents and too many mentors to mention

What are your strengths?
Empathy and follow through

If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
Yes, major in hospitality management, however back then there were few schools that offered that major.

What are your qualifications?
Leader of a family owned company from revenues of $5 million to $50 million over my 8 years as COO

What do you like most about working at MBB?
The team, clients, and industry challenges

What is your past work experience?
Hospitality since I was 11 years old. I went from dishwasher to owning my own hospitality management company.

Name one fun fact about yourself:
I play several instruments.

cindy

Cindy Wilbraham

Administrator and Founder
cwilbraham@mbbmanagement.com

  • Has worked in many facets of hospitality including administration, human resources, front desk management and sales.
  • Certified sales, Hilton
  • Certified manager, Starwood
  • Certified Travel Agent, Boyd School
  • Claim to Fame: The pulse of MBB.

What is your greatest career accomplishment?
Assisted in the opening of 5 hotels in 10 years

In addition to being paid money, how else has your career created value in your life?
Overall understanding and appreciation for others

What was your first job?
Server

What subject did you study in college?
Hospitality

What are the career goals you are still working toward?
Retirement

Who was the biggest influence in your career?
John Moser

What are your strengths?
Patience, organizational management, extensive knowledge of the hospitality business, loyalty

If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
Yes, pediatric nurse

What are your qualifications?
Nearly 30 years in the hospitality business, accounting, human resource skills, and wonderful customer service skills

What do you like most about working at MBB?
The MBB team/client relationships

What is your past work experience?
Corporate travel agent for Travel One and Rosenbluth Travel/Executive Assistant to the COO of Delco Development

Name one fun fact about yourself:
I used to be a cheerleading coach.

mark

Mark Ludes

Executive Vice President of Brand Management and Hotel Operations
MLudes@mbbmanagement.com

  • Opened six hotels from the ground up, including Hilton, Starwood and Wyndham hotels
  • Director of operations experience for several restaurants and hotels
  • Certified General Manager for Hilton Hotels, Starwood Hotels, Wyndham Hotels and Marriott International
  • Received several Quality Assurance and customer service awards from all major hotel brands
  • Bachelor of Science from Rowan University

What is your greatest career accomplishment?
Opened 7 hotels from dirt to the first checked in guest and beyond

In addition to being paid money, how else has your career created value in your life?
Open-mindedness & caring for others

What was your first job?
Bagger at a grocery store

What subject did you study in college?
Law

What are the career goals you are still working toward?
Ownership of a hotel

Who was the biggest influence in your career?
Mother

What are your strengths?
Attention to detail, passion and pride for what I do, and tremendous knowledge of the hospitality business

If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
Yes, I would have majored in hospitality.

What are your qualifications?
Extensive knowledge of all aspects of the hospitality business

What do you like most about working at MBB?
Awesome team to work with!

What is your past work experience?
General manager of several country clubs, restaurants, bars, and hotels

Name one fun fact about yourself:
Metallica is my favorite band

joey

Joe Lucidonio

Senior Vice President of Operations
JLucidonio@mbbmanagement.com

  • Food and beverage, operations director
  • Family restaurant experience
  • Specializes in quick service and fast casual restaurants
  • Experienced concessions management
  • ServSafe certified
  • Claim to Fame: Appeared in a 1992 Tony Luke’s commercial

What is your greatest career accomplishment?
Being a significant part of the growth of Tony Luke’s

In addition to being paid money, how else has your career created value in your life?
Structure, confidence, and patience with regards to training new Tony Luke’s team members

What was your first job?
Dishwasher for Tony Luke’s

What subject did you study in college?
Business Administration

What are the career goals you are still working toward?
Continued growth in the Tony Luke’s brand and to grow our other clients as successfully as Tony Luke’s

Who was the biggest influence in your career?
John Moser

What are your strengths?
Patience, training, people person, and great communicator

If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
Yes, I would’ve stayed in school and become a teacher.

What are your qualifications?
Computer skills, training, communication, and service oriented

What do you like most about working at MBB?
The team

What is your past work experience?
Worked for the Tony Luke’s brand my entire life, from dishwasher to corporate trainer

Name one fun fact about yourself:
I was the lead in the 6th grade play “Shakespeare’s 12th Night”

david-wachs

David Wachs

Vice President of Operations
DWachs@mbbmanagement.com

  • Bachelor of Arts, Real Estate
  • General manager experience in quick-service restaurants
  • Managed a full service, casual dining restaurant
  • Experienced nightclub manager
  • Assisted in opening more than 10 restaurants and nightclubs

What is your greatest career accomplishment?
Complete renovation and concept change of a 10,000 sq. ft. restaurant in 3 months for under 1 million dollars

In addition to being paid money, how else has your career created value in your life?
Patience, attention to detail, and a genuine care for others

What was your first job?
Shoe Salesman

What subject did you study in college?
Real Estate

What are the career goals you are still working toward?
Restaurant ownership

Who was the biggest influence in your career?
Jeff Fusco – Restaurant manager in the 1900’s

What are your strengths?
Patience, problem solving, extensive knowledge in all aspects of hospitality

If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
Yes, MD or DDS

What are your qualifications?
20+ years of hospitality experience, numerous hospitality certifications, and extensive IT knowledge

What do you like most about working at MBB?
The team, working with our different clients, schedule flexibility with regards to quality of life

What is your past work experience?
Full service restaurant General Manager, doorman to GM and everything in between

Name one fun fact about yourself:
Played the Butcher in an 8th grade production of “Fiddler on the Roof”

Albie

Albie Misci

Sales Director
AMisci@mbbmanagement.com

  • Bachelor of Science, Sports management
  • Specializes in retail for supermarkets, C-stores
  • Works directly with food service manufactures and distributors

What is your greatest career accomplishment?
Being responsible for selling all but 2 Tony Luke’s franchises.

In addition to being paid money, how else has your career created value in your life?
Communication skills, open mindedness

What was your first job?
Little League umpire

What subject did you study in college?
Sports Management

What are the career goals you are still working toward?
Business ownership

Who was the biggest influence in your career?
Vince Papale

What are your strengths?
Communication, sales skills, marketing, and advertising

If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
I’m satisfied

What are your qualifications?
College degree, 9 years as Director of Sales for Tony Luke’s with 25 franchises sold, and a proven sales track record

What do you like most about working at MBB?
The team & clients

What is your past work experience?
QVC for 12 years and counting

Name one fun fact about yourself:
Appeared in an episode of Man v. Food with Adam Richman

Tiffany Shetrompf

Hospitality Coordinator
tshetrompf@mbbmanagement.com 

  • Computer Graphic Arts
  • Photography

What is your greatest career accomplishment?
Learning new areas of this field.

In addition to being paid money, how else has your career created value in your life?
Open-mindedness and meeting new people.

What was your first job?
Cashier at a grocery store.

What subject did you study in college?
Computer graphic arts.

What are the career goals you are still working toward?
Owning a photography studio.

Who is the biggest influence in your career?
My family.

What are your strengths?
Hardworking, dedicated and patience.

If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
I’m satisfied with the route I followed.

What are your qualifications?
Knowledge of Adobe cloud products, photography and experience with customer service.

What do you like most about working at MBB?
The team.

What is your past work experience?
Shop Rite

Name one fun fact about yourself:
I love animation and photography.

Lamar Gantt

Lamar Gantt

What is your greatest career accomplishment?
Switching industries and being successful with the transition.

In addition to being paid money, how else has your career created value in your life?
By allowing me to share my knowledge with others

What was your first job?
Sweeping sidewalks in my neighborhood at the age of 11.

What subject did you study in college?
Business Administration

What are the career goals you are still working toward?
Ownership of a Restaurant

Who was the biggest influence in your career?
My loving family

What are your strengths?
Attention to detail, Relatability, willingness to help others and work ethic.

If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
No, I love learning about business and how people interact within this realm.

What are your qualifications?
Experience working in Philadelphia’s vibrant upscale hospitality industry.

What do you like most about working at MBB?
My co-workers are truly amazing and fun to work with. They’re hilarious!

What is your past work experience?
Hvac Technician, bar back at numerous restaurants and bars.

Name one fun fact about yourself:
I previously had a budding music career.

lindsey

Lindsey Smith 

Hospitality Coordinator
lindsey.mbbproductionllc@gmail.com 

  • Bachelor of Arts, Public Relations
  • Franchise restaurant experience
  • Social media set up
  • Event planning
  • Graphic design

What is your greatest career accomplishment?
Graduating Summa Cum Laude from Rowan University

In addition to being paid money, how else has your career created value in your life?
Relationship building

What was your first job?
Applebee’s hostess

What subject did you study in college?
Public Relations

What are the career goals you are still working toward?
Obtaining my Master’s degree

Who was the biggest influence in your career?
My parents

What are your strengths?
Communication, patience, and attention to detail

If you could do it again, would you take a different academic path, or are you satisfied with the route you followed?
Yes, occupational or physical therapy

What are your qualifications?
Worked in a restaurant for 7 years and a degree in public relations

What do you like most about working at MBB?
The team and positive work environment

What is your past work experience?
Applebee’s

Name one fun fact about yourself:
I was in the vocal academy in high school.

Rachel

Rachel Rosenfeld

Hospitality Coordinator
rrosenfeld@mbbmanagement.com

  • Rowan University Graduate, major in Human Resource Management and Advertising
  • I am a hospitality goal oriented driven individual who is passionate about providing excellent customer service.
  • Past team member of Hilton Garden Inn and Diamond Resorts International. Excellence in Social Media, graphic art and creating PowerPoint presentations.
dana

Dana Parker

Marketing
dparker@mbbmanagement.com

  • Bachelor of Arts, Public relations
  • Social media management
  • Public relations
  • In-house graphic design
  • Received Girl Scout Gold Award
  • Claim to Fame: Prom queen her senior year of high school