Hospitality Education

7 Important Steps to Becoming a New Franchisor

tony-luke-logoFranchising your business with MBB is a proven route to rapid growth. But becoming a franchisor is not an automatic ticket to success, especially in this challenging economy. Still, many business owners dream of seeing their brand become a household name, with a network of franchisees from coast to coast or around the globe. When the right concept is franchised effectively, it can be a great expansion strategy that doesn’t require as much up-front capital as growing through company-owned units.

If you’re considering franchising your business, know that the process of becoming a franchisor is usually long and involves considerable cost.

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The Do’s and Don’ts of Planning a Wedding

Gotti-Wedding-Dinner

MBB Management recently helped plan one the biggest weddings of the year, John Gotti’s! The wedding was actually a scene from the new movie the “Life and Death of John Gotti” starring John Travolta, Kelly Preston and Leo Rossi. Nonetheless it needed to feel and look authentic and that’s where we came in. Of course you want your fabulous big day to play out like a movie so you must plan accordingly to avoid any potential pitfalls along the way. Preparing your own master list of “I Dos” and “I Don’ts” can help you stay focused in the long run.

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The Nine Basic Principles of Hospitality and Service

Remarkable Service is the distinctive and defining attribute of the best customer service establishments. Remarkable Service makes guests and customers feel comfortable, and it makes their experience enjoyable. In other words Remarkable Service is a high level of caring for the comfort of guests/customers.

946476_899969136786128_5652424103695806268_nWhat are the attributes of Remarkable Service?

Remarkable service is:

  • Is welcoming, friendly, and courteous
  • Is knowledgeable
  • Is efficient
  • Is well timed
  • Is flexible
  • Is consistent
  • Communicates effectively
  • Instills trust
  • Exceeds expectations

Remarkable Service Is Only as Good as It Looks, or First Impressions Matter

“You only have one chance to make a good first impression” has become the mantra for quality-oriented service businesses.

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6 Customer Service Tips for Young Millennials

Young Millennial Customer Service GirlBeing in a frontline service position is not just a Millennial generation thing; it’s a young worker thing. Workers with little experience are disproportionately represented in frontline service roles because these roles are often the lower-tier positions.  In fact, most organizations seeking to scale their operations in any significant way tend to put a young (and therefore relatively inexpensive) workforce out front.

The social dynamic that emerges among front-of-house workers in a customer-service environment is called the “cash register culture.”  Because they spend so much time together, their relationships with each other become the context of the job.

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How Can We Help You?

MBB has the tools and experience to set your business up for success.

Contact us to set up an introductory meeting.